Account not credited

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Shadow asked 9 Months ago

Hello, since i can not find any support page or email for problems i will post my problem here, an hour ago i sent 25$ in bitcoin and my account is not credited, also status is waiting for payment, the transaccion has more then 6 confirmation so i don`t see the problem. you can see the transaction on blockchain here https://bitpay.com/insight/BTC/mainnet/tx/60e6ebbc6eb537c562e09461dca19aeae074a17a7d3d921d614304938609e032

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Viren Moderator answered 9 Months ago

Hi, 

Yes, the problem is you didn't pay exactly $25 (You paid $25.87). I have now credited your account this balance. You may need to log out and in again for it to update.

Thanks, Viren

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Shadow answered 9 Months ago

Thanks, but exactly as expected the ipv6 i have created are not working, you can check them if you want. i also have another instance created on hetzner were they are working. not all of instances work i don`t know if if something from the main ip or something

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Shadow answered 9 Months ago

works now. thanks